Frequently Asked Questions

Good Nurse is a nurse-led care provider based in Westmead, Sydney. Our team of Registered Nurses, Enrolled Nurses and care workers provides NDIS disability support and aged care at home, with every client's care overseen by a Registered Nurse.

We support clients across Western Sydney, including Westmead, Parramatta, North Parramatta, Wentworthville, Toongabbie, Seven Hills, Blacktown, Merrylands, Auburn, Fairfield, Liverpool, Penrith and the Hills District.

Call us on 1300 457 557, send a referral or contact us. A nurse will talk through your needs, arrange an assessment at home and build a care plan with you.

Yes. Health professionals, support coordinators, case managers and families can all refer using our referral form. We'll contact the client and keep the referrer updated, with consent.

Not always. Some clinical supports benefit from a GP or specialist care plan, but many nursing services can start as soon as your NDIS plan or Support at Home funding is in place.

The National Disability Insurance Scheme (NDIS) is an Australian Government scheme that funds supports and services for eligible people with disability, helping them build skills, independence and quality of life.

You may be eligible if you're under 65 when you apply, live in Australia and meet residency requirements, and have a permanent disability that significantly affects how you manage everyday activities. The NDIA assesses each application individually.

Yes. Good Nurse is a registered NDIS provider, audited against the NDIS Practice Standards set by the NDIS Quality and Safeguards Commission.

Registered providers are audited against the NDIS Commission's standards. If your plan is NDIA-managed, you can only use registered providers. Plan-managed and self-managed participants can use either.

These describe how your NDIS funding is paid. A plan manager pays your invoices for you, self-managed participants pay and claim directly, and NDIA-managed funding is paid straight to registered providers such as Good Nurse.

Yes. You choose which providers support you, and you can switch if a provider isn't the right fit for your needs or goals. Check the notice period in your service agreement.

We provide daily personal activities, assistance with daily life and household tasks, community participation, complex clinical nursing and wound care, and high intensity daily personal activities, all planned and supervised by Registered Nurses. See our NDIS services.

It's support for participants with complex needs that requires specific training and competency checks for each worker. Good Nurse is registered for high intensity daily personal activities (registration group 0104) and approved for complex bowel care, severe dysphagia management, tracheostomy management, urinary catheter management, ventilator management, subcutaneous injections and complex wound management.

Our Registered Nurses assess each participant, write the high intensity support plan, train and competency-check every worker, and stay involved, instead of a nurse visiting for a few hours and leaving. Read our High Intensity Support guide.

Support at Home is the Australian Government's in-home aged care program. It started on 1 November 2025, replacing Home Care Packages and Short-Term Restorative Care, and funds care based on your assessed needs.

Generally people aged 65 and over (50 and over for Aboriginal and Torres Strait Islander people) who need help to keep living at home, as assessed through My Aged Care.

Contact My Aged Care online or call 1800 200 422 to book an assessment. Once funding is assigned, choose a registered provider such as Trilogy Care and ask for Good Nurse to deliver your care.

Good Nurse is an official partner of Trilogy Care, a registered Support at Home provider. Trilogy Care manages your budget, care partner and government claims. Good Nurse's nurses and care workers deliver your hands-on care.

No. Clinical supports, including nursing and, from 1 October 2026, personal care such as showering and dressing, are fully government funded. You may contribute to independence and everyday living services, depending on your income and assets.

You moved to Support at Home with equivalent funding and keep any unspent funds. If you were receiving or approved for a package by 12 September 2024, you won't pay more than you would have under the old rules.

Read our plain-English Support at Home Guide for funding levels, contributions, the lifetime cap, pricing rules and how to get started.